Transact Campus
Through transformative payments and credential-driven transactions and privileges, Transact partners with institutions to help them make their campus experience mobile-centric, personal and individualized, and completely connected.
501 - 1000 employees
Technical Support Engineer I
October 18
Transact Campus
Through transformative payments and credential-driven transactions and privileges, Transact partners with institutions to help them make their campus experience mobile-centric, personal and individualized, and completely connected.
501 - 1000 employees
📋 Description
• Troubleshooting software and hardware issues • Collaborating with internal teams to resolve escalated cases • Documenting solutions for knowledge sharing • Contributing to process improvements that enhance our overall support delivery
🎯 Requirements
• Practical experience in Information Technology, Engineering, or related technical field • 2-4 years of technical support or software troubleshooting experience • Strong analytical and problem-solving skills with attention to detail • Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users • Experience with SQL databases and basic query writing • Familiarity with Windows and/or Linux server environments • Understanding of web technologies (HTTP/HTTPS, APIs, web browsers) • Customer service orientation with patience and empathy • Ability to work independently and manage multiple cases simultaneously • Willingness to learn new technologies and adapt to changing environments • Bachelor's degree in Computer Science or related field (Preferred) • Experience in healthcare, higher education, or financial services technology (Preferred) • Knowledge of payment processing systems and PCI compliance (Preferred) • Familiarity with campus card/ID systems or access control technologies (Preferred)
🏖️ Benefits
• Significant growth opportunities within our three-group structure • Clear advancement paths to Senior Technical Support Engineer and specialized roles in Customer Engineering or Technical Success
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