Technical Support Engineer

November 25

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Transact Campus

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Through transformative payments and credential-driven transactions and privileges, Transact partners with institutions to help them make their campus experience mobile-centric, personal and individualized, and completely connected.

501 - 1000 employees

📋 Description

• Troubleshooting software and hardware issues • Collaborating with internal teams to resolve escalated cases • Documenting solutions for knowledge sharing • Contributing to process improvements that enhance our overall support delivery. • Work across our diverse product portfolio to become a trusted technical advisor to customers in mission-critical environments. • Occasional evening or weekend work to support customers in different time zones or during critical system implementations. • Some travel may be required for on-site customer support or training opportunities (typically less than 5%).

🎯 Requirements

• Practical experience in Information Technology, Engineering, or related technical field • 2-4 years of technical support or software troubleshooting experience • Strong analytical and problem-solving skills with attention to detail • Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users • Experience with SQL databases and basic query writing • Familiarity with Windows and/or Linux server environments • Understanding of web technologies (HTTP/HTTPS, APIs, web browsers) • Customer service orientation with patience and empathy • Ability to work independently and manage multiple cases simultaneously • Willingness to learn new technologies and adapt to changing environments.

🏖️ Benefits

• Employer paid Life Insurance / AD&D / Short-Term Voluntary Long-Term Disability Insurance / Term Life Insurance / AD&D • Access to FSA Plans & Commuter Benefit Plans • 401(k) Savings Plan where the Company Match of $0.50 for each $1 you contribute on the first 8% of pay. Both your contribution and the company contribution are immediately 100% vested. • Access to the Roper Employee Stock Purchase Plan • Paid Parental Leave Program.