Customer Service Representative, Bilingual – Spanish

🕒 2 days ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Transcard

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🏥 Healthcare

🛡️ Insurance

📦 Logistics

Healthcare • Insurance • Logistics

Transcard is a global payment technology platform that streamlines payment processes to help businesses save up to 15 minutes per transaction. With their SMART Suite of products, they offer solutions for payment processing, receivables and payables management, account-to-account payments, and supply chain financing. Transcard integrates seamlessly with banks and ERP systems, enabling a comprehensive approach to embedded payments and financial automation across various industries such as healthcare, property management, and insurance.

📋 Description

• Assumes responsibility for the effective and professional completion of call center representative functions. • Receives customer telephone questions and complaints in a professional manner. • Answers inbound calls in a timely manner. • Responds to customer inquiries. • Provides personalized customer service by responding to the needs of the customer. • Manages and updates customer profile with the status of each customer. • Coordinate with departments to achieve customer satisfaction. • Build customer loyalty by meeting customer expectations. • Evaluate problems of the customers and provide logical lasting solutions. • File disputes for customers in accordance with Regulation E. • Replies to all corresponding email. • Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management. • Keeps supervisor informed of significant problems. • Corresponds with Fraud Department of potential fraudulent activity. • Maintains effective working relations with the operations department.

🎯 Requirements

• Customer Service Experience. • English and/or Bilingual (English & Spanish). • Interpersonal and customer service skills • Analytical and problem-solving skills • Multitasking and organizational skills • Ability to answer a high volume of calls and/or emails daily. • Ability to share work among a customer service team. • Attentiveness and patience. • Time-management skills.

🏖️ Benefits

• Medical, Dental, & Vision • 401(k) Match! • Paid Time Off • Life-Disability Insurance • and more