Customer Success Manager

🕒 April 1

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Transmit Security

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🔒 Cybersecurity

🤝 B2B

🤖 Artificial Intelligence

💰 $543M Series A on 2021-06

Cybersecurity • B2B • Artificial Intelligence

Transmit Security is a company that provides advanced identity solutions aimed at improving customer identity management, fraud prevention, and identity verification. They offer a unified platform for managing customer identities, eliminating fraud, and enhancing customer journeys with cutting-edge technology such as AI-based analytics. Their platform supports complex identity operations across multiple channels and applications, including B2C and B2B environments. By integrating security, AI, and orchestration, Transmit Security helps organizations streamline identity-related processes and improve overall security and user experience.

📋 Description

• Create and execute onboarding / welcome package and process to onboard the newly signed customer • Create and execute Governance and Executive relationship with customer’s key stakeholders • Able to run Digital Motion with lower tier customers while maintaining high touch relationship with strategic and larger customers • Understand and document our customers' business needs, use cases, dependencies, timelines and priorities. • Define and maintain customer success criteria and planning in terms of deployment, adoption, operations and business outcomes. • Build knowledge of customer’s environment, become the customer’s champion at Transmit Security • Review customer’s evolving needs with the Product Management team. • Ensure smooth on-boarding and help maximizing product value. • Act as a "trusted" adviser to the customer to strengthen customer relationships. • Engage with Professional Services Consultants on specific project-based activities • Keep track of customer health score, communicate and escalate risks • Work with Sales and Field Engineers to develop new opportunities. • Be accountable for the solution provided to the customer to ensure great service, customer satisfaction and success.

🎯 Requirements

• 5 years minimum experience in sales engineering, customer success management, technical account management or program management with SaaS, software or Cyber Security vendors • Bachelor’s degree or equivalent work experience. • Proven track-record of establishing executive level relationships • Excellent time management, multi-tasking, prioritization skills and ability to manage multiple concurrent projects/customers. • Detailed knowledge of and passion for SaaS and Security applications. • Consistently demonstrate strong organizational, project/program management, change management, and problem-solving skills. • Excellent interpersonal, verbal and written communication skills. • Ability to communicate effectively with both internal staff and external clients. • Ability to work independently as well as part of a team.

🏖️ Benefits

• Health insurance • 401(k) matching • Professional development opportunities