Senior Advisor, Market Development – Contact Center

October 28

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

+3 more states

🐊 Florida – Remote 🌽 Illinois – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $126.7k - $190k / year

⏰ Full Time

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

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TransUnion

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Finance • Security • B2C

TransUnion is a global credit information and insights company based in the United States. It offers a range of products and services related to credit monitoring, identity theft protection, and credit report management, including free annual credit reports, fraud alerts, and credit freezing services. TransUnion uses the VantageScore® 3. 0 model to provide credit scores, although lenders may use different models to assess creditworthiness. It provides powerful tools for consumers to manage and understand their credit health, such as credit monitoring with alerts and ID theft insurance. TransUnion serves various industries, including financial services, automotive, and media, and is committed to financial inclusion, data security, and consumer privacy. It also provides business solutions for credit portfolio management, customer acquisition, debt recovery, and fraud prevention.

10,000+ employees

Founded 1968

💸 Finance

🔐 Security

👥 B2C

💰 Post-IPO Debt on 2018-04

📋 Description

• This position must be a government program subject matter expert, with a focus on contact center operations. • We are looking for individuals with prior product management, or direct government program experience who are market-focused and have been evangelists/thought leaders in some capacity during their career. • MDs will be active in the market, including conference/events to develop and manage whitespace with customers and partners, and will become experts in the market needs, trends, and opportunities. • We are looking for people with intense customer and market focus and a desire to always want to be talking with people in the market and customers. • The right candidate will be able to cultivate and maintain relationships with key internal and external stakeholders such as Federal/State/Local/Education government agencies, private-sector partners, including consultants, and policy influencers to enhance collaboration and drive adoption of TU solutions. • Support establishing and scaling of the Market Development functional practice across all Public Sector sub-verticals • Collaborate with matrix partners such as, Sales, Marketing, Solutions, Government Affairs, Research and Consulting, to drive excellence in the market development functional engagement process across the broader Public Sector Team • Support annual strategy and planning process • Design, launch and deploy cross pollination campaigns • Be an expert in the government contact center markets and build market requirements documents, and solution business cases • Represent the agency at conferences, workshops, and public forums to communicate TU’s unique value proposition and how it relates to an agency’s strategic goals • Contribute to go-to-market planning for existing or new solutions and, in conjunction with marketing, build assets and thought leadership pieces • Work closely with sales and marketing to design go-to-market plans that will drive revenue.

🎯 Requirements

• 8+ years of experience in market development, strategic government engagement, or business development in Federal, or State/Local/Education markets • Experience with Federal and State/Local/Education governments markets, ideally in a role familiar with, or responsible for contact center operations, including fraud mitigation tactics • Excellent client facing manner and presentation skills • Strong blend of business and technical acumen • Willingness to travel up to 30% domestically • Eligible to work in the United States • Self-starter with an ability to work independently under minimal supervision • Bachelor’s degree in Business, Marketing, Economics, or a related field required; Master’s degree preferred

🏖️ Benefits

• flexible time off for exempt associates • paid time off for non-exempt associates • up to 12 paid holidays per year • health benefits (including medical, dental, and vision plan options and health spending accounts) • mental health support • disability benefits • up to 12 weeks of paid parental leave • adoption assistance • fertility planning coverage • legal benefits • long-term care insurance • commuter benefits • tuition reimbursement • charity gift matching • employee stock purchase plan • 401(k) retirement savings with employer match • access to TransUnion’s Employee Resource Groups • Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.