Implementation Consultant

🕒 August 25

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 10%

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Trapeze Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚗 Transport

☁️ SaaS

🤝 B2B

Transport • SaaS • B2B

Trapeze Group is a provider of integrated transit technology and software for public transportation agencies. Its solutions include enterprise asset management for bus and rail, fixed-route planning and scheduling, route optimization, traveler experience (real-time passenger information and trip planning), mobility-on-demand and paratransit, workforce and operations management, risk/incident and safety compliance, bus stop and electric vehicle integration, plus training and services. Trapeze serves transit agencies (100+ cited) with enterprise-grade software and services to improve reliability, planning, operations, and rider experience.

📋 Description

• Master the Trapeze EAM product suite and provide subject matter expertise to EAM customers • Analyze customers’ business requirements and objectives to develop suitable business processes • Develop and deliver process diagrams, gap analysis documentation, and functional and technical design documents • Work with the Project Manager to deliver projects within scope, budget, and timeline • Work with Product and Development to report product issues and communicate customer-perspective gaps • Perform testing, training, consulting, and other customer support • Support Sales, Customer Care, and Product/Development as needed • Travel to customer sites in North America to improve operations using Trapeze products and services

🎯 Requirements

• Familiarity with Enterprise Asset Management (EAM) software • Understanding of implementation best practices • Experience integrating EAM systems with other enterprise solutions • Ability to analyze data and generate actionable insights • Knowledge of databases, SQL, and scripting languages • Strong troubleshooting, testing, problem-solving, and analysis skills • Ability to understand and write technical documentation • Business acumen and consulting skills • Ability to communicate technical information to non-technical audiences • Ability to prioritize, plan, manage, and execute commitments • Strong knowledge of MS Office products, including Excel, PowerPoint, Project, and Visio • Strong business analysis skills • Experience with agile, hybrid, or waterfall methodologies for software implementation • Ability to travel up to 50% • Desirable: Experience in Maintenance, Material Management, and/or the transit industry • Desirable: Experience working in a cloud environment • Desirable: Ability to influence customers to adopt organizational changes and new processes/software • Desirable: Project risk identification, mitigation, and resolution

🏖️ Benefits

• Remote position • Travel opportunities to customer sites in North America