Bilingual Air Reservation Agent, Call Center

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🕒 March 27

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TravelBrands

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🤝 B2B

👥 B2C

B2B • B2C

TravelBrands is a Toronto-based division of H. I. S. -Red Label Vacations Inc. and one of Canada’s leading travel groups, operating both wholesale and retail brands through a multi-channel distribution network. The company serves travel agents and consumers, offering flights, hotels, packages, car rentals, tours, cruises, attractions and a reservations platform (TravelGenie) that supports custom package building. TravelBrands works closely with global partners and the travel agent community to deliver travel solutions for nearly two million travelers annually and runs consumer-facing brands as well as agent-focused services.

📋 Description

• Handle inbound and outbound calls, emails, and chat inquiries related to air travel reservations • Assist customers with flight bookings, changes, cancellations, and special requests • Provide accurate fare quotes, travel policies, and itinerary details • Resolve customer issues with professionalism and empathy • Maintain up-to-date knowledge of airline policies, promotions, and travel regulations • Use reservation systems (e.g., Sabre, Amadeus, Galileo) to manage bookings • Communicate effectively in both English and French to support a diverse customer base • Meet performance metrics including call quality, booking accuracy, and customer satisfaction

🎯 Requirements

• Knowledgeable in airline terminology, codes, fare basis, airline rules and tariffs, airline passes, resource guides, books, and industry contacts • Exceptional communication skills: verbal, written, presentation and consultative skills • Experience working on a virtual team • Strong domestic, trans border and international travel knowledge required • The ability to work under pressure and effectively multi-task while maintaining professional rapport with customers is essential • Necessary decisive and successful problem-solving skills • Detail-oriented and high-level of accuracy • Sabre experience required, AMADEUS an asset • Bilingual: English and French fluency

🏖️ Benefits

• 2 weeks’ vacation • Medical and dental benefits • 9 additional paid days: 1 birthday day, 5 sick days, 2 personal days, and 1 volunteer day • Employer RRSP contribution program • Awesome travel benefits for you, your friends and family • Employee Assistance Program for you and your family members