Associate Claim Representative – Outside Property

🕒 Yesterday

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $52.6k - $86.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Travelers

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1853

💼 Consulting

📦 Logistics

🛡️ Insurance

Consulting • Logistics • Insurance

Travelers is a leading insurance company that focuses on providing secure and comprehensive coverage for both individuals and businesses. Their offerings span a wide range of areas including specialty and risk control, technology and analytics, underwriting, and sales. With a strong emphasis on community involvement, diversity, and sustainability, Travelers aims to provide excellent customer service while fostering a culture of continuous learning and professional growth. The company is committed to innovation and helping prepare for the future by planning for the unknown, making it an intellectually stimulating environment. Travelers operates internationally, with a presence in the US, Canada, and Europe, and offers career opportunities ranging from experienced professionals to emerging talents.

📋 Description

• Participate in structured virtual, classroom, and on-the-job training covering insurance policies, claim processes, systems, and procedures • Review, investigate, and document first-party property claims under direct supervision • Gather information from policyholders, claimants, witnesses, and third-party providers • Investigate and evaluate relevant facts and documents, including leases, contracts, and bylaws • Determine and apply coverage for building damages according to policy terms • Establish accurate scopes of damage for building and contents losses • Prepare written and computer-assisted estimates • Communicate professionally and promptly with customers, claimants, and internal stakeholders • Maintain accurate claim activity records in claim management systems • Adapt to AI, digital transformation, technology implementations, system upgrades, and digital tool rollouts • Progress toward independent claims handling and full claims handling responsibility after the typical 9-12 month program • Inspect residential and commercial properties, including roofs, attics, crawl spaces, and other confined areas • Travel extensively, including overnight stays, to support customers across multiple locations • Perform other duties as assigned

🎯 Requirements

• High School Diploma or GED and one year of customer service experience • Bachelor’s Degree • Previous internship or work experience in customer service or insurance • Must reside in the assigned Allegheny County/Pittsburgh, PA territory • Valid driver's license • Willingness to obtain an active adjuster license where required by state law • Proficient in Microsoft Office (Word, Excel, Outlook) • Willingness to learn claims management and estimating software • Strong verbal and written communication skills • Ability to exercise sound judgement and make effective decisions within established authority • Exceptional customer service skills • Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively • Basic conflict resolution skills • Ability to assess and inspect dwellings and structures, including roofs, attics, and crawl spaces • Ability to carry, set up, and climb ladders weighing approximately 38-49 pounds • Ability to acquire and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification within three months of starting the job

🏖️ Benefits

• Health insurance from the first day of employment for employees and eligible family members • Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay, subject to an annual maximum • Paying it Forward Savings Program for employees with student loan debt • Pension Plan 100% funded by Travelers • Minimum of 20 days Paid Time Off annually • Nine paid company Holidays • Wellness program with tools, discounts, resources, and caregiving support • Free professional counseling services, health coaching, and mental health resources • Matching Gift and Volunteer Rewards program • Company vehicle issued for this position