Traversal
11 - 50 employees
🤖 Artificial Intelligence
☁️ SaaS
🤝 B2B
💰 Seed on 2025-07
Artificial Intelligence • SaaS • B2B
Traversal is an AI-driven Site Reliability Engineering (SRE) platform that automates incident detection, triage, root cause analysis, and remediation for complex production environments. It uses agentic AI to cut through alert noise, surface evidence-backed root causes, and enable one-click rollbacks or fixes, while generating editable post-mortems and supporting flexible deployment models (read-only, on-prem, bring-your-own-model) to meet enterprise privacy and control requirements.
AI Adoption Engineer
🕒 July 7
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Traversal
11 - 50 employees
🤖 Artificial Intelligence
☁️ SaaS
🤝 B2B
💰 Seed on 2025-07
Artificial Intelligence • SaaS • B2B
Traversal is an AI-driven Site Reliability Engineering (SRE) platform that automates incident detection, triage, root cause analysis, and remediation for complex production environments. It uses agentic AI to cut through alert noise, surface evidence-backed root causes, and enable one-click rollbacks or fixes, while generating editable post-mortems and supporting flexible deployment models (read-only, on-prem, bring-your-own-model) to meet enterprise privacy and control requirements.
📋 Description
• Own all four adoption phases end-to-end for a portfolio of enterprise accounts • Maintain a customer-specific 30/60/90 roadmap, updated weekly • Run every customer-facing meeting type in the process • Publish a monthly async leadership update to each account’s executive sponsors • Own customer-specific integrations, custom prompt engineering, and edge-case debugging for each assigned account. • Instrument and maintain accuracy tracking in collaboration with the customer • Identify and capture failure modes through power-user 1:1s • Debug and resolve platform issues surfaced during adoption • Synthesize customer feedback into structured product roadmap input
🎯 Requirements
• 5+ years in a technical customer-facing role: solutions engineering, solutions architecture, technical account management, or customer success engineering at an enterprise software or infrastructure company. • Genuine technical depth • Demonstrated ability to run executive-level conversations and engineer-level conversations • Experience driving adoption of a technical product • Strong written communication. • Comfort with ambiguity and a builder’s instinct
🏖️ Benefits
• health insurance • startup equity • flexible time off • plenty of in-office snacks
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