Quality Assurance Lead

Job not on LinkedIn

🕒 4 days ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $85k - $100k / year

⏰ Full Time

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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Trellis

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🛡️ Insurance

💳 Fintech

🤝 B2B

💰 Venture Round - Trellis Technologies on 2023-04

Insurance • Fintech • B2B

Trellis is an insurtech company that simplifies how consumers find, compare, and purchase personal property & casualty insurance by embedding insurance experiences into partner products. Its offerings include Trellis Connect, a consumer-permissioned data-powered pre-fill solution for P&C accounts, and Savvy, an all-in-one platform for comparing and buying personal P&C policies (e. g. , auto and home) that can be embedded into partners’ experiences and includes licensed agents. Trellis partners with financial institutions, fintechs, and insurance carriers to increase engagement, improve economics, and protect users’ privacy and security.

📋 Description

• Serve as an agency expert on the quality assurance program • Monitor quality reporting to identify trends and problems • Collaborate with the Director of Quality & Compliance on strategies to improve focus areas • Set and manage team lead action plans to improve team quality performance • Create training materials for agents to improve quality • Review weekly performance metrics • Build and execute agent training where necessary • Improve team quality across Consumer Ops

🎯 Requirements

• 2+ years of experience in a similar remote role • Experience in the Property & Casualty insurance industry • Experience driving quality improvements across sales teams • Focus on compliance and efficiency • Extreme attention to detail • Understanding of insurance industry standards and compliance requirements • Ability to motivate others in a proactive, positive, and firm manner • Familiarity with AI-powered quality assurance systems and understanding of their benefits and limitations • Ability to complete a background check before starting employment

🏖️ Benefits

• Competitive compensation (75th+ percentile) • Fully remote across the US & Canada • Quarterly virtual and/or in-person events • Flexible vacation • Health insurance starts day one • Wellness programming • 401(k) contributions • HSA contributions • FSAs • Bonuses • Equity opportunities • Paid parental leave • Transparent, collaborative culture • Opportunities to take ownership and chart your growth