Applications Management Support Manager

🕒 April 4

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TridentCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤝 B2B

Healthcare • B2B

<TridentCare> TridentCare is a national provider of mobile and on-site diagnostic healthcare services, delivering digital X‑ray, ultrasound, EKG, laboratory/phlebotomy, and vascular access (PICC) services directly to patients in skilled nursing facilities, assisted living and hospice, at-home settings, correctional/behavioral facilities, government agencies, and commercial sites. The company emphasizes licensed, certified clinicians, strict regulatory accreditations (ACR, CLIA, CAP, COLA), and technology-enabled workflows via its TridentConnect EMR integrations and HITRUST‑certified platforms to streamline diagnostics and protect patient data. TridentCare partners primarily with healthcare providers and agencies to expand access, improve operational efficiency, and maintain continuity of care.

📋 Description

• Accountable for all aspects of RCM applications to ensure stable operations • Manage all RCM vendor products to ensure stable operations • Assess, diagnose and resolve problems related to RCM application • Oversee RCM Systems Support staff’s workload; exceed and/or maintain standards • Ensure work is performed accurately and efficiently • Monitor trends of events and root cause to ensure gaps are addressed • Oversee departmental operations to ensure resources are being optimized • Oversee the deployment, monitoring, maintenance, development, and support of RCM systems • Schedule and direct activities impacting uptime/downtime of RCM systems • Review version release documentation and prepare test case assignments

🎯 Requirements

• Minimum 3-5 years work experience in health care billing with focus on RCM System oversight • Minimum 3 years management experience preferred • Strong customer service orientation; excellent communication skills both written and verbal • Proven experience in strategic planning and development, project management, process improvement and policy development • Ability to manage multiple projects concurrently • Exceptional analytical and complex problem-solving abilities with attention to detail • Proficient in Microsoft Office suite of tools (i.e., Excel, Word, Visio, etc.) • Ability to present ideas in business-friendly and user-friendly language • Highly self-motivated, self-directed • Strong organizational skills with the ability to meet multiple deadlines

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options