Implementation Manager

🕒 5 days ago

🌪️ Oklahoma, Texas – Remote

🌪️ Oklahoma – Remote 🤠 Texas – Remote

💵 $110k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 12%

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Trio Workforce Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

<Trio Workforce Solutions> Trio Workforce Solutions is a healthcare-focused workforce management company that provides Vendor Management System (VMS), Managed Service Provider (MSP), and related SaaS solutions to health systems, physician practices, diagnostic imaging centers, and staffing agencies. It combines cloud-based technology, market intelligence, analytics, AI-enabled candidate evaluation and credentialing, and operational support to optimize contingent staffing, reduce costs, accelerate hiring, and manage internal and external talent pools. Trio emphasizes measurable outcomes and enterprise-level advisory services, positioning itself as a B2B partner that helps healthcare organizations centralize and take control of their workforce strategy.

📋 Description

• Lead client-facing implementation activities for the Trio platform across MSP and SaaS client environments • Own implementation execution from initial setup through go-live • Manage implementation timelines, deliverables, and client expectations • Configure workflows, system setups, and platform components based on client needs • Deliver client onboarding sessions, platform training, implementation walkthroughs, demos, and knowledge transfer • Conduct discovery sessions to understand client needs, workflows, and business requirements • Translate client requirements into system configurations and implementation plans • Align platform capabilities with client use cases and operational needs • Identify implementation gaps, risks, and opportunities • Partner with Product and Engineering teams to communicate client requirements and feedback • Collaborate with Sales, Account Management, and Program Management teams • Coordinate internal resources and serve as liaison between clients and internal teams • Validate configurations and ensure accuracy before go-live • Monitor implementation progress and resolve issues or blockers • Improve implementation workflows, tools, processes, and playbooks • Develop advanced knowledge of the Trio platform across MSP and SaaS use cases • Support internal enablement by sharing platform knowledge and best practices • Build strong relationships with client stakeholders and support positive onboarding and adoption outcomes

🎯 Requirements

• High School Diploma or GED • 5–7 years of experience in implementation, operations, or client onboarding • Experience leading client-facing software or platform implementations • Experience delivering client training, demos, or onboarding sessions • Ability to translate business requirements into system configurations • Experience managing implementation timelines and deliverables • Strong communication and client engagement skills • Ability to work cross-functionally with Product, Engineering, Sales, and Operations teams • Willingness to travel 10–25% for client implementations, go-live support, and training • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) • Ability to utilize AI-enabled tools to support workflows, documentation, and efficiency • Central time zone preferred; Mountain time zone considered • Airport access for occasional client travel • Preferred: Bachelor’s degree in Business, Operations, Information Systems, or a related field • Preferred: Certified PMP or willingness to obtain PMP within 12 months • Preferred experience in MSP, SaaS, or workforce solutions environments • Preferred experience managing complex or multi-stakeholder implementations • Preferred experience with workflow configuration, system setup, or operational tools • Preferred experience supporting client adoption and change management • Preferred experience using AI tools to improve implementation efficiency and client enablement

🏖️ Benefits

• Fully remote work approved for the right candidate • Occasional client travel (10–25%) • Potential professional development through willingness to obtain PMP within 12 months