Customer Success Manager, Growth

November 7

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Triple Whale 🐳

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eCommerce • SaaS • Artificial Intelligence

Triple Whale is a comprehensive data platform designed for business intelligence, analytics, and marketing efficiency. It consolidates first-party and zero-party data into a single source of truth, offering brands reliable insights and powerful tools for data-driven decisions. Its features include AI-powered insights with Moby, customizable dashboards, forecasting tools, and integration with various e-commerce and marketing platforms. Trusted by over 20,000 brands, Triple Whale facilitates strategic growth, operational efficiency, and enhanced customer engagement through advanced data analytics and automation solutions.

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Manage a high-volume, low-touch customer portfolio through shared inbox, live chat, and office hours — driving retention and satisfaction in a fast-paced, automated environment. • Drive retention and expansion by proactively identifying churn risks, managing cost-based objections, and collaborating cross-functionally to support upsell opportunities within the Growth segment. • Identify opportunities to expand the clients suite of Triple Whale products to satisfy their goals. • Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices • Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies • Contribute to the continued development and improvement of the Triple Whale Customer experience

🎯 Requirements

• Previous experience supporting or servicing customers in the eCommerce marketing space is highly preferred, ideally within a SaaS environment • Prior SDR experience and high volume Customer Success or Customer Support experience highly preferred • Ability to thrive in a dynamic, fast paced startup environment • Superb written and verbal communication skills • Quick learner • Flexible, embraces change and new responsibilities • Excellent computer skills and tech savvy • Service-oriented, passionate about providing top notch service to our clients • Detail-oriented, capable of handling multiple responsibilities at once • Positive attitude, empathy, and high energy • Thrives in a collaborative team environment • Comfortable driving negotiation conversations to positive outcomes

🏖️ Benefits

• Great Team: A world-class team of the brightest and most talented out there! Work with fun, hardworking, kind, nice people who are passionate about what they do • Compensation: Competitive salary, benefits, and equity • Family Focus: Parental leave and flexibility for families • Time Off: Generous PTO. We want you to relax when you need to relax! • Healthcare: Excellent medical, dental, and vision coverage • 401K: 3% matching