Client Support Specialist

Job not on LinkedIn

🔥 15 hours ago

☕ Washington – Remote

☕ Washington – Remote

💵 $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TrueML

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

TrueML is a leading company in the fintech sector, known for its innovative solutions that prioritize customer experience in the financial services industry. The company, along with its family of companies like TrueAccord, focuses on developing intelligent, digital-first communication platforms and products that revolutionize the consumer experience in financial health management. TrueML leverages the expertise of a dynamic team of data scientists, financial services experts, and customer experience specialists to create technology that addresses roadblocks to consumers' financial well-being, ensuring inclusivity and accessibility in financial systems. Founded in 2013 by Ohad Samet, TrueML continues to disrupt traditional financial services by making them more consumer-friendly and effective.

📋 Description

• Act as the internal lead support for Senior Client Managers, managing account deliverables, tracking SLAs, and ensuring client requests are delivered on time • Oversee inbound and outbound client data exchanges to catch defects early • Conduct monthly inventory reconciliations • Generate accurate performance reports for growth clients • Partner with Client Operations, Account Servicing, and Process teams to solve tactical issues and eliminate day-to-day friction • Document process improvement opportunities focused on shortening the time-to-first-placement window for client accounts • Support internal teams and external clients in a fast-paced environment

🎯 Requirements

• Prior experience in a collections environment • Strong attention to detail • Sharp critical thinking skills • Exceptional interpersonal and communication skills • Conflict resolution skills • Time management skills • Ability to prioritize multiple deliverables in a rapidly changing environment • Commitment to best-in-class customer service • Positive, team-oriented attitude