Account Supervisor - Social Strategy & Community Management

June 21

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

+8 more states

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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TruePoint Communications

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Marketing

TruePoint Communications is an award-winning integrated communications agency that focuses on propelling brands forward through marketing strategy, digital media, public relations, and creative services. With a commitment to excellence, TruePoint serves a range of clients from publicly traded billion-dollar companies to startups across the United States. The agency is known for its strategic initiatives that increase sales, web traffic, brand awareness, and positive public perception for its clients. Founded on the principle of putting people first, TruePoint empowers its employees to deliver top-notch services, thereby enhancing the success of its clients.

11 - 50 employees

📋 Description

• Lead the strategic development and day-to-day execution of community management across high-profile client accounts, ensuring both proactive and reactive engagement strategies are aligned with brand goals • Design and implement scalable content and engagement frameworks that elevate brand presence, spark conversation, and build community across platforms • Manage a team of Community Managers, overseeing tone, timing, and execution to maintain consistency, quality, and strategic relevance • Monitor cultural trends, platform shifts, and audience behavior in real time, adapting strategy and creative accordingly • Collaborate with creative, strategy, and analytics teams to inform content calendars, optimize messaging, and deliver insights rooted in performance metrics • Own escalation protocols, social response matrices, and playbook development for brand-safe, on-voice communication • Act as a client-facing strategic lead, guiding platform approach, advising on reputation management, and delivering thoughtful reporting that ties engagement to business objectives • Leverage enterprise tools like Sprinklr, Sprout, and Khoros to drive publishing, listening, engagement, and reporting at scale

🎯 Requirements

• 6+ years of professional experience in social media, community management, or digital strategy • 2+ years of experience supervising or leading high-performing teams • Strong background in social content development or content strategy is a plus • Proven ability to build engagement strategies for well-known brands • Excellent writing, editing, and communication skills • Expertise with enterprise social media tools (Sprinklr or Sprout preferred) • Flexible availability for evenings, weekends, and holidays • Bachelor’s degree preferred; agency or brand-side experience a plus