Senior Technology Operations Specialist

🕒 3 days ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Truist

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2019

🏦 Banking

💸 Finance

🤝 B2B

Banking • Finance • B2B

Truist is a financial institution that offers a wide range of banking services, focusing on branch banking, commercial banking, corporate and institutional banking, and mortgage and consumer lending. The company emphasizes a culture of care, diversity, and inclusion, striving to make a positive impact in clients' lives and the community. Truist provides various career opportunities and values employee growth, offering comprehensive benefits and resources for well-being. With a commitment to diversity and workplace equity, Truist has received numerous accolades for its employment practices, including recognition for diversity and inclusion efforts.

📋 Description

• Support and coordinate day-to-day technology operations across assigned platforms, infrastructure, systems, and networks • Administer and support hardware, software, databases, and end-user technology • Highlight issues and trends to senior teammates • Assist and train lower-level support teammates • Manage workflows, troubleshoot issues, and ensure production stability • Communicate operational issues, task requirements, service impacts, and resolution timelines to technical and non-technical partners • Review job requirements and documentation for completeness, accuracy, and adherence to standards • Manage and monitor batch workflow execution using CA Workload Automation (ESP) • Troubleshoot through log analysis across Mainframe, Linux, and Windows environments • Execute operational tasks and automation within mainframe systems, including OPS/MVS • Manage deployments and version control using ChangeMan • Support operations in high-availability and disaster recovery environments • Use ServiceNow or similar ITSM platforms to manage incidents, changes, and operational tickets

🎯 Requirements

• High school diploma • Minimum of 4 years of experience in technology operations or related technical support roles • Working knowledge of IT infrastructure components including hardware, software, and networks • Familiarity with standard operating procedures and compliance requirements in technology environments • English language fluency required • Preferred: 5+ years in scheduling, workload automation, or operations intake • Preferred: Proficiency with CA Workload Automation (ESP) • Preferred: Strong mainframe experience, including OPS/MVS automation • Preferred: Command-line skills in Mainframe, Linux, or Windows environments • Preferred: Demonstrated ability to troubleshoot through logs and workflow analysis • Preferred: Experience with ServiceNow or equivalent ITSM tools • Preferred: Hands-on experience with ChangeMan • Preferred: Background in resilient, high-availability, or disaster recovery environments • Preferred: Ability to partner across multiple teams and manage competing priorities

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Accidental death and dismemberment coverage • Tax-preferred savings accounts • 401(k) plan • At least 10 days of vacation during the first year, prorated based on date of hire and full-time or part-time status • 10 sick days, prorated • Paid holidays • Defined benefit pension plan (depending on position and division) • Restricted stock units (depending on position and division) • Deferred compensation plan (depending on position and division)