Senior Partner Success Manager

🕒 August 7

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🗽 New York – Remote

🗽 New York – Remote

💵 $125k - $145k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Trulioo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

☁️ SaaS

📋 Compliance

🔌 API

💰 $394M Series D - Trulioo on 2021-06

SaaS • Compliance • API

Trulioo is a global identity verification platform that provides KYC, KYB and AML compliance solutions via a single API and modular SaaS offerings. It verifies individuals and businesses using document and electronic ID checks, biometrics, fraud intelligence and machine-learning routing across 450+ data sources and coverage in 195 countries to help organizations onboard customers securely and meet regulatory requirements. Trulioo serves banks, payment providers, marketplaces, crypto firms and other enterprises needing scalable, audit-ready identity and fraud prevention services.

📋 Description

• Own the partner relationship end to end as dedicated account manager and single point of contact for active reseller partners • Manage commercial, technical, and executive relationships across a portfolio of reseller partners • Own a year-over-year net-new revenue growth target and drive partner revenue expansion • Build, review, and progress partner pipelines; inspect deals, remove blockers, and maintain forecast accountability • Deliver partner sales onboarding and ongoing enablement for Trulioo KYC, KYB, and AML solutions • Co-sell with partner representatives in front of prospects and customers to advance and close deals • Identify and drive upsell opportunities into partners’ existing customer base • Lead recurring and executive QBRs and business reviews • Partner with Technical Account Management to keep API integrations current, healthy, and aligned with Trulioo capabilities • Identify new use cases, product fits, and expansion paths within each partner • Represent partner needs and market feedback to Product, Marketing, and GTM teams • Leverage AI and emerging technologies to improve productivity, decision-making, and work processes

🎯 Requirements

• 7+ years of experience in partner success, channel account management, strategic account management, or partner/channel sales • Experience ideally within fintech, SaaS, identity, fraud, or compliance solutions • Demonstrated track record of growing a partner or account portfolio and achieving revenue growth or expansion targets • Hands-on experience with pipeline building and review, co-selling, sales enablement/training, QBRs, and upselling into an existing customer base • Experience managing technical, API-driven products • Ability to partner with technical teams and translate between commercial and technical stakeholders • Strong consultative relationship-building skills at practitioner and executive levels • Excellent communication and presentation skills • Cross-functional collaboration skills • Proficiency with CRM and partner/customer management tools, such as Salesforce and PRM platforms • Ability to operate independently in a remote, fast-moving environment across North American time zones • Bachelor's degree or equivalent practical experience listed as nice to have, not required • Legal eligibility to work in Canada or the United States

🏖️ Benefits

• Health coverage • Dental coverage • Vision coverage • Retirement plans with company match • Paid time off • Parental leave • Annual education & training stipend equivalent to $1,000 in local currency • Flexible hybrid working environment • Weekly lunches • Quality coffee • Regular social events • Parent rooms at many locations • On-site gyms at many locations • Comfortable lounges at many locations • Adaptable workstations • Wellness workshops and events • Complimentary Headspace subscription • Employee Resource Groups