Customer Enablement Manager

🕒 August 25

🇺🇸 United States – Remote

💵 $85k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Trustwell

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

Food & Beverage • Healthcare • Logistics

Trustwell is a software and services company that provides compliance, traceability, label formulation, and quality management solutions for the food and supplement industries. Its Trustwell Connect platform (combining Genesis and FoodLogiQ products) offers SaaS tools for nutrition and recipe formulation, regulatory labeling, supplier compliance, supply-chain traceability, recall management, and an AI regulatory assistant (AskReg). Trustwell serves food manufacturers, retailers, restaurants, distributors, and supplement makers to help them meet regulatory requirements, accelerate product development, and improve supply chain transparency.

📋 Description

• Build, operate, and continuously improve Trustwell’s customer enablement ecosystem • Own the execution of customer enablement programs supporting onboarding and ongoing product adoption • Design, document, and maintain repeatable customer journeys across key customer lifecycle stages • Own the Knowledge Base strategy, including structure, content standards, governance, and optimization • Create and maintain customer education content, including written documentation and training videos • Translate complex product functionality into clear, usable learning assets for multiple customer personas • Track and analyze enablement KPIs such as adoption, feature usage, Knowledge Base engagement, and support deflection • Use customer data, product usage insights, feedback, and trends to improve enablement content and customer journeys • Partner with Product, Customer Success, Support, Professional Services, and Account Management to support releases and reduce customer friction • Identify opportunities to improve self-service and reduce reliance on reactive support • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree required (business, communications, marketing, customer experience, or a related field preferred) • Five to seven years of relevant experience in customer enablement, customer education, customer experience, or SaaS customer-facing roles • Proven experience developing and maintaining customer enablement content, including knowledge base articles, written documentation, and scalable training resources • Hands-on experience creating, editing, and publishing customer training videos, including screen recordings and instructional content • Experience managing and optimizing Knowledge Base and self-service platforms such as Zendesk Knowledge Base or similar tools • Experience using customer engagement and product adoption platforms such as Pendo, ChurnZero, or similar • Strong understanding of SaaS customer adoption and self-service best practices • Ability to analyze product usage, adoption, and engagement data • Strong written and visual communication skills • Ability to work independently with high ownership while collaborating effectively across teams • Acceptable background and references required upon conditional offer

🏖️ Benefits

• Full healthcare benefits, including medical, dental, and vision • Supplemental benefits, including STD, LTD, HSA, 401k, etc. • Responsible Time Off (PTO) + Holiday Pay • Competitive compensation • Annual bonus of up to 10% • Participation in the company’s equity program • Excellent culture and growth opportunities