Customer Support, Technical Support Specialist

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🕒 January 12

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Tryaq

WebsiteLinkedInAll Job Openings

1 - 10 employees

🔒 Cybersecurity

☁️ SaaS

💰 $400k Pre Seed Round - Tryaq on 2025-03

Cybersecurity • SaaS

Tryaq is a UAE-based cybersecurity company that provides scalable offensive and defensive cyber capabilities to SMEs, enterprises, and government clients. It delivers services including cybercrime investigation, offensive security training, digital risk protection, attack surface management, and threat intelligence delivered via APIs and platform integrations. Tryaq combines AI and human expertise to monitor the dark web, expose threats, and enhance resilience across organizations and national infrastructure.

📋 Description

• Handle client inquiries and support requests via email, phone, and Jira • Provide first-level troubleshooting for platform, data, and configuration issues • Collect required information and context before escalating issues to internal teams • Escalate complex or unresolved issues to engineering or operations teams when needed • Track, follow up, and communicate issue progress and resolution status to clients • Maintain accurate documentation of support cases and resolutions • Ensure professional, clear, and timely communication with clients at all times

🎯 Requirements

• Excellent written and spoken English is mandatory • 1–2 years of experience in customer support or technical support roles • Ability to understand technical concepts and explain them clearly to customers • Strong problem-solving and first-level troubleshooting skills • Experience working with ticketing systems (Jira or similar) • Ability to manage multiple support requests and prioritize effectively • Strong attention to detail and customer-focused mindset

🏖️ Benefits

• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events