Contact Center Trainer

November 4

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The Travel Corporation

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B2C

The Travel Corporation is a global travel and tourism company committed to providing transformative travel experiences. With a passion for exploring the world, the company offers a variety of travel styles and destinations, from guided luxury tours to tailor-made adventures. Their focus on sustainability is evident through initiatives like the TreadRight Foundation, which works to make travel a positive force for good by addressing impacts on the planet, people, and wildlife. As a family of brands, The Travel Corporation aims to fulfill the human urge for connection and learning through travel, while adhering to a sustainability strategy aligned with the UN Global Goals.

5001 - 10000 employees

Founded 1920

👥 B2C

📋 Description

• Design, update, and deliver engaging new-hire and ongoing training programs that immerse team members in brand culture, products, and systems. • Conduct product training for new launches using creative, interactive methods to drive engagement and knowledge retention. • Create and maintain a monthly training calendar with clear class descriptions for team members and managers. • Partner with managers to assess training needs, maintain excellence standards, and deliver targeted development opportunities. • Track training impact and provide actionable feedback to managers on performance and progress. • Develop online learning content using Litmos and Articulate, ensuring learning materials are current, interactive, and accessible. • Share training updates and resources with employees through Viva Engage and other internal platforms. • Serve as a brand ambassador for new hires, fostering connection, confidence, and engagement from day one.

🎯 Requirements

• Minimum 1 year of experience in a reservations, training, or contact center role within travel or hospitality. • Strong understanding of TTC brands and products. • Advanced computer skills, including Microsoft 365, data projection tools, and webinar platforms. • Excellent communication, presentation, and facilitation skills. • Creativity, patience, and composure under pressure. • Ability to manage multiple priorities with professionalism and flexibility.