Customer Service Representative

🔥 7 minutes ago

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TTEC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🤝 B2B

🏢 Enterprise

💰 $1.5G Post-IPO Debt - TTEC on 2021-11

Consulting • B2B • Enterprise

TTEC is a global customer experience and digital services company that combines people and technology to deliver outsourced contact center, customer service, sales, and back-office solutions. The company provides workforce solutions (including work-from-home agents, training, and licensed insurance agents), digital and technology-enabled CX platforms, and support services to large enterprise clients. TTEC emphasizes culture, inclusion, and employee programs while serving other businesses with customer experience and technology-driven services.

📋 Description

• Support customers by providing exceptional service, answering questions, and assisting with ticket purchases and post-purchase support during overnight operations • Answer incoming customer communications through inbound phone calls and support email and webform inquiries during lower call volumes • Conduct research to provide answers and resolve customer issues • Provide information about shows, events, venue details, parking, and guest experiences • Document customer interactions and update systems accurately • Contribute to customer experience and team success • Report to a Team Lead

🎯 Requirements

• 1+ year of customer service experience in a customer-facing environment • High school diploma or equivalent • Familiarity with CRM platforms • Computer experience • Reliable hard-wired internet connection • Must already reside in Canada • Availability to work overnight shifts between 11:00 PM and 7:00 AM EST • Flexibility to transition to daytime shifts between 6:00 AM and 11:00 PM EST based on business needs • Webcam participation during instructor-led TTEC and client-required training

🏖️ Benefits

• Supportive of your career and professional development • Inclusive culture and community minded organization where giving back is encouraged • Global team of curious lifelong learners guided by company values • Healthy benefits package that could include PTO, tuition reimbursement, health and wellness incentives • Instructor-led online training • Individualized coaching • Thousands of free courses to support growth • $1.00/hour premium for hours worked between 12:00 AM and 6:00 AM EST