Customer Service Representative, Overnight Shift

🔥 1 hour ago

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TTEC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

📣 Marketing

📦 Logistics

💼 Consulting

💰 $1.5G Post-IPO Debt - TTEC on 2021-11

Marketing • Logistics • Consulting

TTEC is a global customer experience and business process outsourcing company that combines people and technology to deliver customer service, sales, and digital solutions for other organizations. It operates contact centers, remote work programs, talent acquisition and training services, and technology-enabled workforce management to support clients across industries. TTEC emphasizes employee experience, diversity and inclusion, and offers roles ranging from customer service and sales to technology and licensed insurance agents.

📋 Description

• Answer incoming customer communications through inbound phone calls • Support email and webform inquiries during lower call volumes • Conduct research to resolve customer issues • Provide information about shows, events, venue details, parking, and guest experiences • Assist with ticket purchases and post-purchase support • Document customer interactions and update systems accurately • Participate in instructor-led online training and coaching • Report to a Team Lead • Contribute to customer experience and team success

🎯 Requirements

• 1+ year of customer service experience in a customer-facing environment • High school diploma or equivalent • Familiarity with CRM platforms • Computer experience • Reliable hard-wired internet connection • Must already reside in Canada • Availability to work overnight shifts between 11:00 PM and 7:00 AM EST • Flexibility to transition to daytime shifts between 6:00 AM and 11:00 PM EST based on business needs • Webcam participation during instructor-led TTEC and client-required training

🏖️ Benefits

• $1.00/hour premium for hours worked between 12:00 AM and 6:00 AM EST • PTO • Tuition reimbursement • Health and wellness incentives • Support for career and professional development • Inclusive, community-minded culture where giving back is encouraged • Instructor-led online training • Individualized coaching • Thousands of free courses • Webcam-enabled training and coaching sessions