Bilingual Customer Service Advocate – French, English

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Citi

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1812

🏦 Banking

💸 Finance

💳 Fintech

💰 Post-IPO Equity on 2018-05

Banking • Finance • Fintech

Citi is a global financial services company that provides a wide range of banking, financial, and investment services to consumers, corporations, governments, and institutions. With a strong presence in over 100 countries, Citi offers services including consumer banking, credit cards, and wealth management, as well as corporate and investment banking services that cater to the diverse needs of its clients.

📋 Description

• Serve as the first point of contact for clients by handling inbound client calls • Navigate multiple computer systems and customer service platforms concurrently • Build and maintain working knowledge of Citi's products and services • Identify potential risks within client interactions • Deliver a consistently exceptional client experience • Resolve client disputes and retain relationships

🎯 Requirements

• 1–3 years of experience in a customer-facing, or service-oriented role • Proficient in Microsoft Office and Windows operating systems • Clear and confident communicator — both verbally and in writing • Able to manage multiple systems and platforms simultaneously • High School diploma or equivalent. • Must be bilingual - Fluent in French and English.

🏖️ Benefits

• Day 1 Health Coverage: Medical and Dental • Culture Built for Success: Thrive with flexible work strategies and a vibrant, collaborative community that champions your growth • Financial Future: Retirement and Savings Plans • Work-Life Balance: Generous paid time off including vacation and holidays. • Heath & Wellness Support: Confidential mental health resources and assistance programs.