Bilingual Customer Service Advocate – French, English

🕒 August 4

🇨🇦 Canada – Remote

💵 $25 - $27 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Citi

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1812

🏦 Banking

💸 Finance

💳 Fintech

💰 Post-IPO Equity on 2018-05

Banking • Finance • Fintech

Citi is a global financial services company that provides a wide range of banking, financial, and investment services to consumers, corporations, governments, and institutions. With a strong presence in over 100 countries, Citi offers services including consumer banking, credit cards, and wealth management, as well as corporate and investment banking services that cater to the diverse needs of its clients.

📋 Description

• Serve as the first point of contact for clients through inbound calls and multiple channels • Evaluate and resolve client inquiries with timely, accurate, and effective solutions • Navigate multiple computer systems and customer service platforms concurrently • Build and maintain knowledge of Citi products and services • Identify potential risks and apply sound judgment while protecting the business • Uphold regulatory, compliance, ethical, and Citi policy standards • Deliver exceptional client experiences against defined service metrics, focusing on first-call resolution • Resolve client disputes and retain relationships while minimizing operating loss and maintaining trust

🎯 Requirements

• 1–3 years of experience in a customer-facing or service-oriented role • Proficiency in Microsoft Office and Windows operating systems • Excellent data entry skills • Clear and confident verbal and written communication • Ability to manage multiple systems and platforms simultaneously in a fast-paced environment • High School diploma or equivalent • Fluent in French and English; bilingual required • Attached resume required • Proper working conditions and required technology for the Home Office Program • Ability to work assigned shifts during business hours, including statutory holidays and weekends • Ability to work until 9:00pm Monday–Friday • Ability to work until 6:00pm Saturday/Sunday • High-speed internet with minimum connection speed of 10.0Mbps and downstream 3.0 Kbps; dial-up, satellite, and Wi-Fi internet not supported • Dedicated quiet workspace • Full-time availability, 37.5 hours per week

🏖️ Benefits

• Day 1 medical and dental health coverage • Flexible work strategies • Retirement and savings plans • Generous paid time off, including vacation and holidays • Confidential mental health resources and assistance programs • Structured development opportunities • Supportive team environment • Tools to grow your career