Operations Support Manager – Customer Support Representative

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TELUS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

🏥 Healthcare

🛡️ Insurance

📡 Telecommunications

💰 $500M Post-IPO Debt on 2023-03

Healthcare • Insurance • Telecommunications

TELUS is a major Canadian telecommunications company that provides a wide range of services including mobile network plans, internet, and television services through platforms like PureFibre and Optik TV. The company offers an extensive array of mobile products such as phones, smartwatches, and tablets, alongside comprehensive internet and TV bundles. TELUS also focuses on additional services like smart home security and healthcare solutions, including virtual healthcare options. It operates across various regions in Canada and is committed to social impact initiatives, such as supporting charities through the TELUS Friendly Future Foundation. With a strong emphasis on connectivity and innovative solutions, TELUS is a key player in the telecommunications sector offering cutting-edge technology solutions to its customers.

📋 Description

• Improve both the mobile and online experience for the Customer • Communicate effectively with a wide range of customers and internal personnel • Provide excellent service standards resulting in customer satisfaction and retention • Aid in fostering and growing customer relationships • Partner with the account team as needed • Conduct timely, knowledgeable phone, email, and chat support for clients • Follow a structured onboarding process for both online and mobile customer accounts • Collaborate with the Enterprise Account Manager on enhancement requests • Accurately track customer interactions in the CRM program

🎯 Requirements

• Post-secondary education (Bachelor’s Degree preferred) in a related field such as Agricultural Business, Plant Science, Agronomy, Farm Management, or Precision Agriculture • Minimum of 1-3 years account management experience in an Agricultural related field with the use of a web-based or mobile platform • Knowledge of farming practices and equipment • General knowledge of the principles and practices of soil fertility, fertilizer recommendations, site-specific agronomy, and GIS systems/GPS technologies

🏖️ Benefits

• Health insurance • Professional development • Paid time off