Customer Service Representative – Luxury Retail, English

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TTEC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🤝 B2B

🏢 Enterprise

💰 $1.5G Post-IPO Debt - TTEC on 2021-11

B2B • Enterprise

TTEC is a global customer experience and digital services company that combines people and technology to deliver outsourced contact center, customer service, sales, and back-office solutions. The company provides workforce solutions (including work-from-home agents, training, and licensed insurance agents), digital and technology-enabled CX platforms, and support services to large enterprise clients. TTEC emphasizes culture, inclusion, and employee programs while serving other businesses with customer experience and technology-driven services.

📋 Description

• Deliver white glove customer support across channels • Provide expert product and fragrance recommendations based on mood, personality, and occasion • Anticipate customer needs and proactively offer thoughtful solutions throughout the experience • Maintain accurate and detailed records of customer interactions using CRM and service tools • Identify opportunities to elevate the customer journey and share insights with leadership • Contribute to a collaborative, high performance team environment while working independently when needed

🎯 Requirements

• At least 1 year experience in customer service, luxury retail, sales, or personalized client support • Strong proficiency with CRM platforms and digital customer service tools • English proficiency as you will be interacting with global customers and coworkers whose primary language is English • High school diploma or equivalent • Comfortable assisting customers and resolving customer requests on the phone • Computer experience

🏖️ Benefits

• Health and wellness incentives • PTO • Tuition reimbursement • Professional development