TTEC
10,000+ employees
Founded 1984
🤝 B2B
💰 Post-IPO Debt on 2021-11
B2B • Customer Experience • AI
TTEC is a global customer experience technology and services company that specializes in Customer Experience (CX) strategy, contact center operations, and AI-enhanced services. Serving brands across diverse industries, TTEC employs a unique blend of human talent and AI technology to optimize customer interactions and drive satisfaction. With over 54,000 employees across 80+ contact centers, TTEC provides tailored solutions that enhance customer journeys, improve operational efficiency, and foster long-term loyalty.
Customer Service Representative – Luxury Retail, English
🕒 July 7
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TTEC
10,000+ employees
Founded 1984
🤝 B2B
💰 Post-IPO Debt on 2021-11
B2B • Customer Experience • AI
TTEC is a global customer experience technology and services company that specializes in Customer Experience (CX) strategy, contact center operations, and AI-enhanced services. Serving brands across diverse industries, TTEC employs a unique blend of human talent and AI technology to optimize customer interactions and drive satisfaction. With over 54,000 employees across 80+ contact centers, TTEC provides tailored solutions that enhance customer journeys, improve operational efficiency, and foster long-term loyalty.
📋 Description
• Support customers of an iconic global luxury retail brand, delivering elevated, relationship driven experiences • Provide expert product and fragrance recommendations based on mood, personality, and occasion • Anticipate customer needs and proactively offer thoughtful solutions throughout the experience • Maintain accurate and detailed records of customer interactions using CRM and service tools • Identify opportunities to elevate the customer journey and share insights with leadership • Contribute to a collaborative, high performance team environment while working independently when needed
🎯 Requirements
• At least 1 year experience in customer service, luxury retail, sales, or personalized client support • Strong proficiency with CRM platforms and digital customer service tools • English proficiency as you will be interacting with global customers and coworkers whose primary language is English • High school diploma or equivalent • Comfortable assisting customers and resolving customer requests on the phone • Computer experience
🏖️ Benefits
• Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
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