Motorola Solutions
10,000+ employees
Founded 1928
🔐 Security
📡 Telecommunications
🏢 Enterprise
Security • Telecommunications • Enterprise
Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.
Product Manager, Customer Experience
🔥 56 minutes ago
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Motorola Solutions
10,000+ employees
Founded 1928
🔐 Security
📡 Telecommunications
🏢 Enterprise
Security • Telecommunications • Enterprise
Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.
📋 Description
• Document "As-Is" and "To-Be" global processes using visual tools such as Visio or Lucidchart to identify bottlenecks and unlock opportunities for automation. • Conduct workshops and interviews with regional stakeholders to deeply understand local nuances while maintaining high global standards. • Translate complex business needs into clear, actionable user stories and functional specifications for technical delivery teams. • Visualize process changes through wireframes or low-fidelity prototypes to ensure a seamless manifest in the user interface of core platforms like SAP, Salesforce, ServiceNow, and Planview. • Hunt for and analyze data from diverse sources—user clicks, surveys, support tickets, and financial reports—to craft compelling "data stories" that enable informed stakeholder decision-making. • Empower global adoption by developing training materials, FAQ documentation, and "Day in the Life" guides.
🎯 Requirements
• Bachelor’s Degree & 1+ years of experience in product management, business analysis, UX design, or process improvement. • Legal authorization to work in Canada. • A natural affinity for deconstructing "messy" problems into clean, logical, and optimized flows. • Proven ability to bridge the gap between technical teams and non-technical business users, explaining complex concepts with ease. • Familiarity with Agile methodologies and process mapping software. • Comfort and competence working across different time zones, cultures, and matrixed environments.
🏖️ Benefits
• Health insurance • Professional development opportunities
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