Customer Service Representative

🕒 June 25

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Bestpass

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

📦 Logistics

🚗 Transport

☁️ SaaS

Logistics • Transport • SaaS

Bestpass is a toll management platform that simplifies the process of managing tolls for fleets. The company provides a hassle-free solution with a single statement for all toll activity, offering advanced analytics and comprehensive coverage across major U. S. toll roads. Bestpass aims to reduce manual work and violations by consolidating toll accounts into one system, thereby improving fleet operations and bringing significant cost savings. Trusted by fleets nationwide, Bestpass offers both regional and plate-only coverage and provides fleet managers with 24/7 online access to toll data.

📋 Description

• Serve as the first point of contact for customer inquiries via phone, chat, and email, ensuring clear, professional, and empathetic communication across our industry-leading product suite. • Investigate and resolve customer issues, including billing questions, exercising sound judgment to determine when to resolve independently and when to escalate. • Maintain and update customer accounts in our proprietary internal platforms and CRM software with accuracy and attention to detail. • Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience. • Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and actively participating in continuous improvement efforts.

🎯 Requirements

• Associate degree in Business, Communications, or related field required; bachelor’s degree preferred. • 1–2 years of customer service or client-facing experience, ideally in a multi-channel support environment. • Applies structured thinking to resolve customer issues independently; knows when to escalate. • Demonstrates excellent verbal and written communication skills; approachable, personable, and able to build trust quickly and de-escalate tense or heightened issues. • Actively supports colleagues, builds stable working relationships, and contributes to team goals. • Seeks opportunities to mentor, share ideas, and foster a positive, inclusive environment. • Organized and detail-oriented, able to manage and prioritize workload while maintaining accuracy and professionalism. • Proficient with MS Office (Excel, Word, Outlook, PowerPoint), Excel is a must. • Familiar with Salesforce or similar CRM systems.

🏖️ Benefits

• Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer.