Principal Software Engineer – Azure Solutions

🕒 January 7

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Actively collaborates with sales and delivery to develop client proposals around process and solution options, create roadmaps, and clearly explain technical concepts for shared understanding to facilitate decision-making • Work as a trusted advisor in an atmosphere of partnership with clients at the sponsor level • Consultatively leads technical and non-technical executive- or sponsor-level client stakeholders on complex technical concepts or design implications • Lead large-scale, complex technical requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients • Decompose large-scale requirements/user stories into tasks, and accurately estimates the effort for themselves or others to complete those tasks • Demonstrate a consistent capability for effective project leadership on a variety of projects and project types, including multi-workstream large-scale complex projects with global teams • Identifies problems independently and demonstrates proactive ownership of their solution, vets and evaluates others’ proposed solutions, and delegates ownership to others where appropriate • Proactively and professionally raises and articulates risks with the PM, project delivery team, and internal leadership • Productively collaborates with the project team and internal leadership on potential solutions and mitigation approaches, and participates in the related client communication at the sponsor level

🎯 Requirements

• 5+ years of experience with Agile delivery and adaptable to methodologies within the client environment • 5+ years’ experience leading consulting projects for large clients with eight or more of the following (or comparable) types of projects, and is considered a go-to source of knowledge for others: Azure Compute (PaaS & Containers), Data Stores: Fit-for-purpose selection, Messaging & Events, API Design & Management, Integration & APIs, AI & Search, SDLC, DevOps/Platform Engineering, Performance & Scalability/Reliability & Release, Identity & Access (Application-centric), Monitoring & Observability, Fluency in Windows and/or Linux Operating Systems • 5+ years’ experience leading consulting projects for large clients with six or more of the following (or comparable) tools and technologies, and is considered a go-to source of knowledge for others: Design patterns and architectural concepts, .NET Core/C#, Front-end Dev: Angular/React/Blazor, Mobile: Flutter/React Native, ORM - Entity Framework/Dapper, data storage, CI/CD & IaC, Visual Studio, Source Control, automating testing, Scrum/Kanban and Agile • 3+ Microsoft Azure Application Development & DevOps, AI & Machine Learning, and/or Architecture & Development certifications, AZ204, AZ400, and AZ102 highly recommended • Ability to architect and set standards for highly complex solutions using a variety of technologies, platforms, and integrations • A proven, repeatable track record of successful large-scale project delivery • Desire to constantly learn and adapt to changing technology.