Product Manager – Workspace

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Own the end-to-end agent and supervisor experience across live and post-interaction surfaces. • Set the standard for information hierarchy, interaction ergonomics, and real-time UX in dense operator tooling. • Partner with design to prototype and pressure-test flows before a line of production code ships. • Define perceived latency and interruption budgets for each real-time assist surface. • Measure success in AHT, agent adoption, CSAT, and the acceptance rate of the suggestions you surface. • A capability area’s backlog and specs. • Acceptance criteria and customer-pilot targets. • The customer voice in every spec review. • Billing-meter and RBAC scoping per feature. • Writes the one-page specs that gate every build.

🎯 Requirements

• 7+ years of product in B2B SaaS; contact-center, CCaaS, or developer-platform experience strongly preferred. • Writes crisp one-page specs that an engineer can build from without a meeting. • Technical enough to reason about events, plugins, and latency budgets — you don’t need a translator. • Has shipped to real enterprise customers on a fast cadence, with the scar tissue to prove it. • Reads the market. Knows the competition cold — who’s winning, why, and where they’re exposed — and has a point of view. • Business-fluent. Frames decisions in ARR, attach, retention, and margin. Can sell a bet to a CRO, not just to engineering. Treats pricing and packaging as product. • Has taste. Can tell within 30 seconds of a demo whether a flow will wow a buyer or lose the deal. • Shows their work. Brings a competitor teardown or packaging proposal to the final round. • Shipped complex, high-density operator or agent-facing tooling — contact center, trading, ops consoles, dev tools, or clinical/EHR. • Real-time or streaming UX experience: surfacing live signals without overwhelming the recipient. • Deep design partnership. You think in flows and states, care about every word and pixel, and can hold your own in a design critique. • Fluent in accessibility, keyboard-first workflows, and enterprise UX patterns for information-dense screens. • Treats RBAC and permissioning as a first-class UX problem, not an afterthought bolted on at the end.

🏖️ Benefits

• Flexible work arrangements • Professional development • Health benefits