QA Lead / SDET Lead

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Quality strategy across the 1-week cadence as surface area grows • The cross-service contract suite gating production • Future (phase 2) QA hires • Sets the automation patterns by shipping them; raises the QA engineers around you. • Automation coverage for your squads' services • Fast-turnaround regression suites gating weekly deploys • Rapid detection and reporting • Quality signal in minutes, not days • Load/stress coverage for your services' latency budgets • Your committed timelines.

🎯 Requirements

• 8+ years QA/SDET; you have built a test-automation foundation from scratch for a fast-shipping product — you'll build ours before scaled module QA exists. • Master issue-isolator and root-cause debugger — you narrow a failure to the service, the commit, the event; dev teams love your bug reports because they're half the debugging done. • Fast regression discipline — parallelized suites, smart test selection, results in minutes; quality at weekly-deploy speed without becoming the bottleneck. • Comfortable in high-load testing environments — load, stress, and soak testing of high-throughput, low-latency systems; you know how to find the knee of the curve. • Experience testing event-driven systems, WebSocket flows, and browser extensions — ordering, race conditions, real-time state. • CI-native mindset — tests wired into trunk-based CI/CD; flake management as a first-class discipline (a flaky suite is a broken suite). • Contract/API testing between services; synthetic data and traffic generation (simulated calls, event streams, audio) for repeatable real-time testing. • Testing AI outputs — eval-style assertions for non-deterministic LLM/ML features — a strong plus.

🏖️ Benefits

• We emphasize AUTOMATION — we do not do manual QA here. • Weekly code deploys are the heartbeat: when a QA branch is ready, regressions run fast, results report fast, and the train doesn't wait. • Startup environment: 1-week sprints, fail fast, move forward.