Solution Architect

3 days ago

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+17 more states

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $165k - $185k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💻 Solutions Engineer

🦅 H1B Visa Sponsor

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TTEC Digital

WebsiteLinkedInAll Job Openings

Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

📋 Description

• Serve as the primary technical architect for Zendesk-aligned opportunities across North America • Lead discovery, solution shaping, use-case definition, integration patterns, and scoping for the full Zendesk portfolio • Partner with Sales, Alliances, and practice leadership to support RFP responses, demos, client briefings, and workshops • Translate business goals into platform architecture that fits within a modern, multi-cloud CX ecosystem • Provide architectural oversight on active engagements to ensure quality, scalability, and alignment to best practices • Mentor a pod of multi-cloud technologists across CRM, CCaaS, and AI domains; elevate skills and raise architectural maturity • Create repeatable assets, templates, reference architectures, and estimation frameworks • Guide teams on the intersection of Zendesk with CCaaS and enterprise systems (CRM, data, AI/ML, integrations) • Help refine and mature our CRM strategy as it relates to CCaaS evolution, hyperscaler partnership motion, and emerging CX trends • Provide thought leadership on platform evolution, releases, CX orchestration, data connectivity, and AI-driven service models • Represent the Zendesk capability within internal and external forums, partner communities, and GTM programming.

🎯 Requirements

• 5–10+ years of experience designing and implementing Zendesk solutions across enterprise environments • Hands-on expertise with Zendesk Support, Guide, Sell, Explore, Sunshine (CRM & custom objects), WFM/QA, and App Framework • Strong understanding of modern CCaaS platforms (e.g., Amazon Connect, Genesys Cloud CX, NICE, Five9) and how Zendesk integrates with them • Familiarity with multi-cloud and hyperscaler ecosystems (AWS strongly preferred) • Proven experience in pre-sales solutioning, including discovery leadership, scoping, architecture design, and client-facing presentations • Experience leading delivery teams, reviewing solutions, and mentoring developers/administrators • Ability to translate CX strategy into technical implementation paths across CRM, CCaaS, and data/AI layers • Strong communication, executive-facing presence, and the ability to simplify complex concepts. • Preferred Qualifications • Zendesk certifications across Support, Admin, and Developer tracks • Experience with CRM platforms (Salesforce highly preferred) and multi-system orchestration • Experience building custom apps, middleware integrations, and REST API frameworks • Prior experience in a consulting or systems integrator environment.

🏖️ Benefits

• Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off.