Technical Support Engineer

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November 4

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Turnkey

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Crypto • Fintech • API

Turnkey is a provider of a secure, flexible, and scalable wallet infrastructure focused on private key management for cryptocurrency applications. Their platform allows developers to create non-custodial wallets, sign transactions, and automate on-chain actions through a straightforward API. Turnkey emphasizes cryptographic security and offers a range of features that aid in creating seamless and efficient digital asset management solutions for both individuals and businesses.

11 - 50 employees

Founded 2022

₿ Crypto

💳 Fintech

🔌 API

📋 Description

• Triage, troubleshoot, and resolve customer issues across our SDKs and APIs covering web, mobile, and backend integrations • Debug integrations across a variety of platforms and languages • Identify, reproduce, and document bugs, partnering with engineering to drive them to resolution • Support customers in setting up and verifying integrations, including configuration, auth flows, and signing • Create and maintain example code, troubleshooting guides, and internal playbooks • Spot patterns in recurring issues and propose fixes or improvements to documentation and SDKs • Partner with Product and Engineering to relay feedback and insights from the field • Help improve internal tools and processes to scale our technical support function

🎯 Requirements

• 2–6 years of experience in a technical support, solutions engineering, or software engineering role • Strong working knowledge of TypeScript and React, with familiarity in React Native or other mobile SDKs • Experience debugging APIs (REST, JSON, auth headers, 4xx/5xx errors, etc.) • Strong problem-solving skills and comfort digging into unfamiliar systems to find answers • Clear, empathetic written and verbal communication • Thrives in a fast-paced, startup environment with shifting priorities and lots of context switching

🏖️ Benefits

• Full benefits, including medical, dental, vision, life, disability, HSA/FSA, 401(k) • Paid parental leave • Unlimited PTO (and we will force you to take time off!) • $3,000/yr learning and development budget to attend industry conferences • Multiple team offsites per year • Macbook Pro laptop • Lunch stipend