TurnPoint
SaaS • Enterprise • Cloud Computing
TurnPoint is a technology consulting firm specializing in providing consulting, support, and cloud solutions for businesses. They focus on understanding business problems to offer optimal tech solutions, either by augmenting an in-house IT team or serving as the IT team. TurnPoint offers proactive support to manage and monitor tech infrastructures, ensuring issues are resolved before becoming significant problems. They provide comprehensive cloud services, including private, hybrid, and public cloud solutions, IaaS, and SaaS. Their projects include consolidating servers with Microsoft technologies and deploying Sophos security solutions for healthcare organizations, helping clients like SightLife achieve cost-effective enterprise-grade IT infrastructure.
11 - 50 employees
☁️ SaaS
🏢 Enterprise
Technical Account Representative
Job not on LinkedIn
April 29
TurnPoint
SaaS • Enterprise • Cloud Computing
TurnPoint is a technology consulting firm specializing in providing consulting, support, and cloud solutions for businesses. They focus on understanding business problems to offer optimal tech solutions, either by augmenting an in-house IT team or serving as the IT team. TurnPoint offers proactive support to manage and monitor tech infrastructures, ensuring issues are resolved before becoming significant problems. They provide comprehensive cloud services, including private, hybrid, and public cloud solutions, IaaS, and SaaS. Their projects include consolidating servers with Microsoft technologies and deploying Sophos security solutions for healthcare organizations, helping clients like SightLife achieve cost-effective enterprise-grade IT infrastructure.
11 - 50 employees
☁️ SaaS
🏢 Enterprise
📋 Description
• Function as administrative point person on the TurnPoint Service Desk team • Leading meetings with client stakeholders • Reviewing tickets to identify items needing attention • Escalating VIP tickets • Maintaining awareness of current work and status • Create tasks related to client onsite visits • Exemplify and champion superior client communication and service • Track, route and redirect issues to correct resources
🎯 Requirements
• Background in customer service • Enthusiasm for technology • No previous tech experience required • Obtain and maintain technical certifications as required • Ability to move equipment and lift 50 lbs. as required
🏖️ Benefits
• 2 weeks of paid time off • 100% employer-covered health insurance • Flexible Savings Account • 401K eligibility after 6 months • flexible work arrangements
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