Customer Success Manager

🕒 September 3

⛰️ Colorado, Hawaii, +8 more states – Remote

⛰️ Colorado – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🍁 Vermont – Remote ☕ Washington – Remote

💵 $92.6k - $128.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Drive full value realization of the Segment platform • Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy • Manage customer relationships as a trusted advisor to executive and senior leadership • Cultivate relationships with IT, engineering, and development teams • Identify opportunities to deepen customer engagement and grow accounts • Collaborate internally to optimize implementations and resolve complex technical challenges • Build stakeholder relationships to unlock expansion opportunities • Partner with Sales on renewals and expansion strategies • Analyze the portfolio to prioritize risks and opportunities • Develop mitigation plans for high-impact accounts • Become a Segment platform expert and stay current with data and analytics trends • Coordinate technical and customer maturity discussions across engineering, marketing, product, and support teams

🎯 Requirements

• 2+ years managing enterprise customers with portfolios of $200k+ ACV per client • 3+ years in customer-facing roles (CSM, account management, or consulting) • Experience working within or supporting Fortune 500 companies or similarly large organizations • Expertise in customer strategy development and data-driven insights • Ability to build and sustain stakeholder relationships across organizational levels and business units • Revenue growth and product adoption strategy experience • Excellent executive communication skills • Problem-solving skills for complex issues • Collaboration and influence skills • Ability to create structure and processes for high-impact customers • Track record focused on customer satisfaction and retention • Experience leveraging data and technology, including analytics, APIs, and SQL • Approximately 15% travel

🏖️ Benefits

• Competitive pay • Generous time off • Parental and wellness leave • Healthcare insurance • Retirement savings program • 401(k) retirement account • Paid sick time • Paid personal time off • Paid parental leave • Possible participation in Twilio’s equity plan • Possible participation in corporate bonus plan • Commission eligibility • Volunteering and donation support