Fraud Specialist, Supplier Operations & Governance

🔥 54 minutes ago

🇨🇦 Canada – Remote

💵 $90.8k - $113.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🎲 Risk

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Advise account managers, accounting, and management on best practices for billing disputes • Negotiate with customers and carriers according to contractual terms and industry norms • Identify, analyze, and handle fraudulent misuse and billing errors with vendors and customers • Own the end-to-end lifecycle of customer and vendor disputes, including intake, initiation, tracking, and documented resolution • Resolve discrepancies, overcharges, and unpaid balances caused by quantities, rates, currency, and other root causes • Analyze call and messaging data to identify billing mismatches and evidence of fraud • Build dashboards communicating dispute lifecycle metrics • Read contracts and interpret expected versus actual invoices • Serve as the primary contact for dispute resolutions, settlements, and payment terms • Partner with data analytics, engineering, and accounting to reconcile accounts • Travel occasionally for project or team in-person meetings

🎯 Requirements

• 8+ years of professional experience in telecom operations, fraud operations, customer success, vendor management, procurement, collections, or consulting • Sharp written and verbal communication skills • Experience negotiating disputes constructively with customers or vendors • Experience in collections, dispute resolution, or billing analysis • Experience in project management • Experience wrangling data with Excel / Google Sheets, Looker or SQL • Understanding of the A2P SMS ecosystem, international traffic routing, IRSF, AIT and ecosystem profit chains • Understanding of AIT and fraud-handling industry standards from i3forum, GSMA, MEF or ITW Global Leaders’ Forum • Understanding of Call Detail Records (CDRs) and ability to build strong dispute case files • Experience with workflow platforms like Airtable or building dashboards • Experience in telecom, technology, or consulting industries • Experience with advanced data analysis such as Python or scripting • Experience with AI and automation tools to accelerate productivity • Must be based in Ontario, British Columbia, or Alberta, Canada

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental leave • Wellness leave • Healthcare • Retirement savings program • Incentive programs • Commissions • Equity grants • Health and wellness benefits • Retirement contributions • Paid time off • Volunteering and donation support