Partner Program Manager

🕒 3 days ago

🇺🇸 United States – Remote

💵 $117k - $171.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Drive program modernization and scale by identifying process bottlenecks and automating manual workflows • Solve complex challenges across the partner lifecycle and build repeatable, programmatic solutions • Optimize partner onboarding pathways, lifecycle touchpoints, and support workflows • Build and execute operational frameworks to eliminate transaction friction, streamline incentive administration, and maximize partner-sourced revenue pipelines • Own key partner technology stack components and vendor relationships • Develop partner engagement strategies, program documentation, updates, and enablement communications • Lead end-to-end project plans for new partner initiatives • Collaborate with Product, Marketing, Sales, Legal, and Technology teams to align stakeholders and deliver milestones • Support Systems Integrators, ISVs, Resell, and Technology partners • Transform manual workflows into automated, scalable systems and implement strategic initiatives that unlock ecosystem revenue velocity

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field; relevant experience may be considered • 5–8 years of experience in partner program or project management, partner management, strategy and operations, or a similar role within a fast-paced technology company • Proven track record of operating effectively in complex environments, turning ambiguous problems into plans, and delivering results without a rigid instructions script • Strong project management skills, including managing complex cross-functional timelines, aligning diverse stakeholders, and driving accountability • Excellent written and verbal communication skills for translating complex program guidelines into clear, compelling partner assets, guides, and updates • Role is not eligible to be hired in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington • Occasional travel may be required for project or team in-person meetings

🏖️ Benefits

• Competitive pay • Generous time off • Parental leave • Wellness leave • Healthcare insurance • Retirement savings program • 401(k) retirement account • Paid sick time • Paid personal time off • Paid parental leave • Potential eligibility for Twilio’s equity plan • Potential eligibility for corporate bonus plan • Volunteering and donation support • Remote-first work • Occasional travel to project or team in-person meetings