Principal Presales Product Specialist

🕒 September 8

🇺🇸 United States – Remote

💵 $138.9k - $192.9k / year

⏰ Full Time

🔴 Lead

🪄 Product Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Architect and validate end-to-end, multi-product solutions fitting customer ecosystems across teams, regions, and lines of business • Lead technical discovery, solution mapping, and validation strategies through workshops, demos, and POCs • Build and deliver executive- and architect-ready presentations covering tradeoffs, implementation paths, and long-term platform vision • Document customer patterns, technical shifts, and competitive signals into actionable product feedback • Drive influence through Product and R&D interlocks, GTM product escalations, and PDLC feedback mechanisms • Serve as a visible thought leader on trust, identity, security, fraud, and compliance trends • Partner with Generalist Solutions Engineers, Account Executives, Enterprise Strategists, and Value Engineers • Bridge go-to-market and R&D teams by codifying architecture patterns, elevating field capability, and influencing product roadmap • Travel approximately 25% for in-person customer and team relationship building

🎯 Requirements

• Demonstrated ability to lead and win complex, multi-stakeholder solutions cycles (discovery → architecture → validation → proposal support) • 7+ years progressive presales experience, including complex solution architecture • 4+ years depth in at least one trust-related domain: identity verification, authentication, security, fraud/abuse, or compliance • Strong executive communication skills with C-level and senior technical audiences • Proven ability to build cross-functional partnerships across Sales, SE leadership, Product, Engineering, and Marketing • Experience capturing and communicating customer requirements and trends to influence product strategy/roadmap • Experience operating as a regional technical authority • Track record building repeatable architectures/plays that scale across teams • Experience partnering with Product/PMM on positioning, roadmap feedback, and launch readiness • Familiarity with encryption/key management concepts, audit logging, incident response, A2P/10DLC, and data residency architectures • Experience across multiple product areas within a platform/API company • Ability to work remotely and be based in the US

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • Equity plan eligibility • Health care insurance • 401(k) retirement account • Paid sick time • Paid personal time off • Paid parental leave • Commission eligibility • Employee volunteering and donation support