Senior Engineering Manager – Conversational Agents

🕒 August 18

🇺🇸 United States – Remote

💵 $207.2k - $259k / year

⏰ Full Time

🟠 Senior

👮‍♀️ Software Engineering Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Lead engineering strategy and execution for enabling customer AI agents to securely and reliably consume Twilio platform capabilities • Build and scale systems powering AI agents for Twilio’s internal business operations • Collaborate with product, platform, security, and go-to-market teams to identify AI agent use cases and deliver production-ready solutions • Hire, mentor, and develop managers and engineers • Establish operational metrics, perform roadmap planning, and ensure reliability, compliance, and continuous improvement • Acquire technical skills and knowledge in a fast-paced, high-delivery environment

🎯 Requirements

• 5+ years of hands-on experience as an engineer writing production-grade code in a modern programming language • 3+ years of experience directly supervising teams of engineers across different disciplines • Experience fostering technical excellence and guiding teams through technical design decisions • Proven record of shipping products to production, testing ideas early with customers, and iterating on feedback • Strong customer focus • Excellent written and verbal communication skills • Passion for emerging technologies and staying current with developments • Experience building a product from idea to product-market fit (desired) • Experience leading products or features leveraging LLMs (desired) • Passion for hands-on building (desired)

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental leave • Wellness leave • Healthcare insurance • Retirement savings program • Equity plan eligibility • Corporate bonus plan eligibility • 401(k) retirement account • Paid sick time • Paid personal time off • Paid parental leave • Support for employee volunteering and donation efforts