Senior Engineering Manager, V&V Media

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

📋 Description

• Lead a team of senior engineers developing Twilio's next-generation media processing stack • Drive technical architecture decisions for low-latency, high-throughput media systems • Collaborate with product, platform teams, and other engineering teams to define technical roadmaps • Establish engineering excellence through code quality standards, testing practices, and operational reliability • Mentor engineers and provide technical guidance on complex media processing challenges • Balance technical debt reduction with feature development while maintaining service reliability • Build and evolve systems handling real-time media processing at scale • Own service performance metrics, reliability targets, and continuous improvement initiatives • Partner with engineering leaders to align media platform capabilities with broader Voice strategy • Make key technology stack decisions that impact Twilio's media processing capabilities

🎯 Requirements

• 5+ years of engineering management experience leading teams building distributed systems • Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs • Deep understanding of systems design, microservice architecture, and cloud infrastructure • Experience managing complex technical tradeoffs between reliability, scalability, and feature development • Track record of successfully delivering critical infrastructure projects with significant technical complexity • Experience in improving developer velocity using AI tools • Strong knowledge of performance optimization, reliability engineering, and operational excellence • Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences • Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • Incentive programs • Commissions • Equity grants • Health and wellness benefits • Paid time off