Senior Field Enablement Business Partner

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Partner with Global Customer Services leadership to analyze qualitative and quantitative performance data, identify skill gaps, and define competencies for targeted enablement solutions • Facilitate interactive virtual instructor-led and in-person enablement sessions for field roles and audiences • Plan, prioritize, and execute GCS enablement roadmaps while measuring program outcomes and supporting long-term adoption • Co-design curriculum with the Learning Experience Design team using adult learning theory and measurable business outcomes • Evaluate curriculum effectiveness and update content, internal knowledge bases, and weekly enablement communications • Monitor industry trends, market shifts, and competitor products to help field teams differentiate Twilio • Drive performance, productivity, and revenue effectiveness across the GCS organization • Report directly to the Senior Manager of GTM Specialist Enablement

🎯 Requirements

• 5+ years of total experience in services/sales enablement, services/sales operations, or direct professional services • 3+ years in a strategic enablement or business partner role • Demonstrated success driving measurable performance impact and ROI through field enablement programs • Deep understanding of the B2B sales/services cycle within SaaS or complex enterprise technology environments • Hands-on experience with enablement platforms such as Highspot and Gong • Experience with Learning Management Systems (LMS) • Experience with CRMs such as Salesforce • Strong understanding and practical application of adult learning theory and frameworks such as Bloom’s Taxonomy • Ability to translate complex data into actionable enablement initiatives • Ability to influence executive stakeholders without direct authority • Strong facilitation skills • Proven ability to build trust across global matrixed teams • Self-starter with a strong sense of urgency and adaptable, collaborative approach • Approximately 15–25% travel anticipated

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental leave • Wellness leave • Healthcare • Retirement savings program • Support for volunteering and donation efforts • Remote-first work • Global inclusion and connection opportunities