Staff Product Owner, PRM

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🔥 16 minutes ago

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Act as the primary subject matter expert and trusted advisor for our Impartner PRM platform • Serve as the strategic liaison between the Partner teams and technical teams • Analyze and document 'as-is' and 'to-be' process flows • Maintain a holistic view of Salesforce and Impartner sync logic • Partner closely with solution architects and development teams • Collaborate with end-users, technical squads, and change enablement teams • Maintain a quarterly operational roadmap of enhancements for the partner experience • Set and track critical metrics for all initiatives

🎯 Requirements

• 8+ years of hands-on experience configuring, managing, or owning the Impartner PRM platform • 5+ years of experience working with Salesforce.com (CRM) • 6-8 years of product ownership, product management, or business analysis experience in an agile environment • Demonstrated ability to document complex workflows and perform clear to-be gap analyses • Strong presentation, communication, and facilitation skills

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • Additional compensation and benefits including incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off