Twilio
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.
5001 - 10000 employees
Technical Support Expert 2 – Segment
3 days ago
Twilio
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.
5001 - 10000 employees
📋 Description
• Troubleshoot technical issues related to Voice, Platform Applications, and Segment • Maintain customer promises by keeping tickets updated within SLA • Use feedback to improve customer experience and debugging strategies • Improve team efficiency by creating internal content and improving the KCS knowledge base • Work closely with the product team and account team to improve customer satisfaction • Participate in an on-call rotation to support our Enterprise level customers with paid support plans
🎯 Requirements
• 2+ years of technical customer support experience • Ability to effectively communicate technical concepts; both written and verbal • Javascript, APIs, and server side library experience • Proficiency with SQL and writing queries • Commitment to learning multiple technical products at a deep level • Ability to work M-F 10am - 7pm, with an on-call rotation (5-6 weekends per year)
🏖️ Benefits
• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program
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