Healthcare Customer Service Rep

🕒 5 days ago

🇺🇸 United States – Remote

💵 $15 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Carenet Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

🏥 Healthcare

📡 Telecommunications

⚕️ Healthcare Insurance

Healthcare • Telecommunications • Healthcare Insurance

Carenet Health is a leader in the transformation of healthcare consumer engagement, specializing in closing gaps in care, telehealth, and advocacy. With over 25 years of experience, the company utilizes advanced technology and insights to provide tailored solutions to healthcare providers and payers, helping them meet consumer needs effectively. Their services encompass personalized health advocacy, care management, and consumer engagement, ultimately aiming to improve healthcare outcomes and patient experiences.

📋 Description

• Provide exceptional customer service and engagement via telephone • Ensure customer satisfaction by providing quality service • Identify customer needs and assist with healthcare-related issues and concerns assessed through outreach programs • Respond to the needs of a 24/7/365 operation as needed • Research, identify, and solve problems • Verify eligibility of services and place callbacks as required • Meet and support established service, sales, and business objectives by meeting or exceeding performance standards • Interact with patients, patient representatives, providers, pharmacies, and other callers • Reach out to health plan members and guide them toward scheduling care assessments • Encourage members to take the next step in managing their healthcare

🎯 Requirements

• High school degree or General Education Degree (GED) required • Ability to read, write, and comprehend instructions and correspondence • Spanish speaking is a plus • Ability to deal with and solve problems using solid judgment skills • Computer skills, including the ability to navigate through multiple programs • Comfortable with dual screens • Basic knowledge and understanding of Microsoft Office • Reliable attendance and ability to adhere to a published schedule • Ability to communicate effectively with callers from diverse socio-economic, cultural, geographic, racial, and age groups • Ability to multi-task (simultaneously think, talk, type) • Excellent listening skills to receive, process, and document detailed information • Completion of assessments may be required; assessments must be completed independently

🏖️ Benefits

• Health, dental, and vision insurance • 401(k) plan with company match • Paid time off (PTO) and paid holidays • Flexible spending accounts (FSAs) • Employee wellness programs • Career development and growth opportunities • Remote, work from home position

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