Tier III Service Desk Engineer

Job not on LinkedIn

🔥 45 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Unio Digital

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🤝 B2B

🔒 Cybersecurity

🔐 Security

B2B • Cybersecurity • Security

Unió Digital is an Arizona-headquartered managed service provider (MSP) and ROC-licensed low-voltage contractor founded in 2016 and based in Tucson. It delivers managed IT, cloud and Microsoft 365 services, cybersecurity and MDR, managed AI (including Microsoft Copilot and AI governance), structured cabling (ethernet and fiber), and commercial physical security (video surveillance, access control, intrusion) under one contract for small and mid-market businesses across Arizona. Unió Digital emphasizes same-day on-site response in Tucson and Phoenix, 24/7 monitoring, and industry focus on construction, engineering, mining, architecture, healthcare, and professional services.

📋 Description

• Lead and support the helpdesk environment for managed service clients • Coordinate and manage client projects, bridging the technical team and client • Provide technical assistance in person, by phone, or electronically • Train and support clients during onboarding • Develop project plans for client onboarding and standardization projects • Install, configure, diagnose, test, and resolve hardware and software issues • Maintain and update client and process documentation • Mentor Tier I and Tier II service desk technicians • Improve IT service management processes and practices • Evaluate IT trends, recommend strategies, and implement improvement initiatives

🎯 Requirements

• 6+ years of experience providing IT services and end-user support • Prior experience at a managed service provider is critical • Client-oriented approach with a passion for delivering high-quality customer service • Proven experience leading IT projects • Self-starter eager to expand qualifications • Background in providing direct end-user support • High level of attention to detail • Excellent verbal and written communication skills • IT-related degree and/or certifications (Cisco, A+, Network+, Microsoft, or equivalent) • Advanced technical knowledge, including experience with Azure AD, Active Directory, Intune, or other RMM agents

🏖️ Benefits

• Competitive salary and benefits package • Environment supporting continuous learning and development

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