Agente de Soporte Técnico, Bilingüe

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October 31

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Unisys

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Artificial Intelligence • Cybersecurity • Logistics Optimization

Unisys is a global technology solutions company that specializes in providing digital workplace solutions, cloud and applications services, enterprise computing, logistics optimization, and consulting. Leveraging artificial intelligence, Unisys accelerates productivity and drives innovation by offering cutting-edge solutions that enhance the efficiency of businesses and public services. The company collaborates with leading organizations worldwide to create tailored AI models and digital experiences that secure and improve business processes, ultimately realizing the full potential of AI. Unisys also plays a key role in logistics optimization using quantum computing and data analytics to enhance capacity utilization and route planning. Emphasizing cybersecurity and compliance, Unisys ensures a secure business environment for its clients.

10,000+ employees

Founded 1980

🤖 Artificial Intelligence

🔒 Cybersecurity

💰 Post-IPO Debt on 2020-10

📋 Description

• Provides Tier 1 and Tier 2 support. • Troubleshoots and resolves complex issues including: supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, and assisting with resolution of issues with network connectivity, printing and remote access to desktop equipment. • Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution. • Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence. • Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries. • Utilizes problem solving and analytical skills to effectively resolve challenging incidents.

🎯 Requirements

• High School Diploma or GED required • May require technical certification or Associate Degree • Generally, 2-4 years’ experience in area of responsibility

🏖️ Benefits

• Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.