Upfront Plumbing Drains Heating and Air
11 - 50 employees
🏗️ Construction
👥 B2C
🤝 B2B
Construction • B2C • B2B
Upfront Plumbing Drains Heating and Air is a regional plumbing and HVAC services company that provides residential and commercial plumbing, drain and sewer services, water heater and water treatment work, repiping, and a broad range of heating & air (HVAC) services including A/C repair, HVAC maintenance, HVAC replacement, boiler repair/replacement and duct cleaning. Their website lists many service areas across Utah (and mentions an Idaho presence) and highlights both residential and commercial offerings, financing options, and online quote/contact options.
Customer Service Representative
Job not on LinkedIn
🕒 6 days ago
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Upfront Plumbing Drains Heating and Air
11 - 50 employees
🏗️ Construction
👥 B2C
🤝 B2B
Construction • B2C • B2B
Upfront Plumbing Drains Heating and Air is a regional plumbing and HVAC services company that provides residential and commercial plumbing, drain and sewer services, water heater and water treatment work, repiping, and a broad range of heating & air (HVAC) services including A/C repair, HVAC maintenance, HVAC replacement, boiler repair/replacement and duct cleaning. Their website lists many service areas across Utah (and mentions an Idaho presence) and highlights both residential and commercial offerings, financing options, and online quote/contact options.
📋 Description
• Serve as the primary point of contact for customers managing a high volume of inbound calls. • Gather necessary information efficiently and ensure calls are handled promptly. • Schedule jobs by matching technicians to appropriate assignments based on urgency, location, and skill set. • Act as the main communication liaison among customers, technicians, and management, keeping all parties informed of updates and changes. • Confirm appointments, reschedule as needed, and ensure accurate and complete customer interactions.
🎯 Requirements
• Residence in Idaho (Boise area) • Ability to work remotely with your own computer, monitors, phone, and high-speed internet suitable for a call-heavy role • Skills in clear and professional communication in a fast-paced, high-volume call environment • Strong decision-making and real-time problem-solving abilities • Accountability for follow-through and closing the loop on customer needs • Commitment to reliability, clarity, and consistency
🏖️ Benefits
• 401(k) plan • Vacation pay • Opportunities for professional growth and advancement • Supportive and collaborative work culture
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