Customer Success Advocate, US

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August 9

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UptimeAI Inc.

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Artificial Intelligence • Energy • Oil and Gas

UptimeAI Inc. is an innovative technology company that specializes in providing AI-driven solutions for the process industries, particularly focusing on enhancing operational excellence (OEx) through predictive maintenance and fault diagnosis. Their advanced self-learning AI systems empower teams to optimize maintenance, reliability, and plant operations by delivering real-time predictions and actionable recommendations. With over 200 years of combined industry expertise, UptimeAI transforms data into valuable insights that help prevent equipment failures and increase productivity across sectors such as power generation, oil and gas, and chemicals.

11 - 50 employees

🤖 Artificial Intelligence

⚡ Energy

📋 Description

• Customer Success Advocate (SME) • UptimeAI is a Venture Capital funded startup reinventing manufacturing operations with enterprise AI software. • The Customer Success Advocate serves as the primary contact for customers, acting as a trusted advisor. • Ensure customers derive maximum value from the UptimeAI platform. • Drive customer adoption, satisfaction, and value realization.

🎯 Requirements

• Proven Domain Expertise in Process Industries: Solid understanding of operations, maintenance, chemical engineering, or mechanical reliability in oil & gas, chemicals, or manufacturing (e.g., RCM, FMEA, Condition Monitoring). • Familiarity with Asset Performance Management (APM). • Ability to Translate Technical Insights into Business Value: Skilled at identifying how predictive analytics contributes to cost savings or risk reduction. • Experience with Data Analysis: Ability to troubleshoot issues and identify improvement opportunities through data. • Communication and Training Skills: Proven ability to conduct training, explain technical concepts clearly, and guide users toward self-sufficiency. • Leadership in New Technology or Business Initiatives: Experience in rolling out new initiatives and successfully managing the adoption of technology or processes. • Strong Plus: • Experience with SaaS Platforms or Digital Tools: Ideally with platforms focused on AI/ML, predictive maintenance, or industrial analytics. • Familiarity with Customer Success Methodologies: Including driving adoption, managing stakeholder relationships, and aligning delivery to customer value milestones.