Upwind Security
51 - 200 employees
🔐 Security
☁️ SaaS
Security • SaaS • Cloud Security
Upwind Security is a next-generation cloud security company that specializes in providing comprehensive protection for multi-cloud infrastructures. Their platform consolidates various security tools, offering cloud security posture management (CSPM), runtime vulnerability management, and API security, among other features. Upwind Security focuses on delivering real-time threat detection and vulnerability prioritization to enhance team efficiency and reduce organizational risks. With a strong emphasis on empowering DevOps and Security teams, Upwind Security simplifies cloud security management, offering solutions that address critical infrastructure and application security needs.
Customer Success Manager
🕒 December 22, 2025
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Upwind Security
51 - 200 employees
🔐 Security
☁️ SaaS
Security • SaaS • Cloud Security
Upwind Security is a next-generation cloud security company that specializes in providing comprehensive protection for multi-cloud infrastructures. Their platform consolidates various security tools, offering cloud security posture management (CSPM), runtime vulnerability management, and API security, among other features. Upwind Security focuses on delivering real-time threat detection and vulnerability prioritization to enhance team efficiency and reduce organizational risks. With a strong emphasis on empowering DevOps and Security teams, Upwind Security simplifies cloud security management, offering solutions that address critical infrastructure and application security needs.
📋 Description
• Own the strategic relationship with assigned strategic customers • Drive business value and ensure long-term retention and growth • Serve as the primary business-facing contact and trusted advisor for customers • Own the post-sale customer journey from onboarding through renewal • Collaborate with Sales on long-term account strategy • Partner closely with TAMs to drive adoption of new capabilities • Develop and manage joint success plans aligned to customer objectives • Build strong relationships across executive, security, DevOps, and cloud leadership • Lead Quarterly Business Reviews (QBRs) and program reviews
🎯 Requirements
• 3-5+ years in Customer Success, Account Management, or similar client-facing roles in SaaS or cybersecurity • Strong understanding of cloud security programs and value-driven success methodologies • Exceptional communication, stakeholder management, and executive presentation skills • Proven track record of driving adoption and managing complex accounts • Comfortable working in fast-paced environments and influencing both customer and internal priorities • Experience partnering with technical teams and Sales to support customer outcomes and retention • Ability to connect technical capabilities to business impact, security outcomes, and ROI
🏖️ Benefits
• Opportunity to think creatively • Explore new ideas • Use your skills to make a meaningful impact on our growth
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