Bilingual Benefit & Disability Management Specialist – Contract

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Puppy Dreams

WebsiteLinkedInAll Job Openings

1 - 10 employees

🔒 Cybersecurity

🏢 Enterprise

🤝 B2B

Cybersecurity • Enterprise • B2B

Puppy Dreams is a cybersecurity company that focuses on protecting enterprise users from targeted phishing emails and other cybersecurity threats. By utilizing advanced threat protection technologies, Puppy Dreams ensures that users can safely navigate the web, blocking access to malicious sites and redirecting them to secure destinations, thus enhancing their online safety and security.

📋 Description

• Facilitate incoming benefit plan calls and emails by providing excellent customer service (responding to queries, providing information, problem solving, guidance on filling out paperwork) • Maintain records of group insurance benefits in relevant system databases • Receive and process applications for enrollments, change in benefits, coverage for over-age dependents/disabled dependents • Establish and maintain strong relationships with insurance providers • Liaise with the insurance carrier representatives and other key stakeholders to provide problem-resolution for members experiencing benefit related issues, when required. • Facilitate incoming disability (STD, LTD) calls and emails by providing excellent customer service (responding to queries, providing information, problem solving, guidance on filling out paperwork) • Proactive management of disability claims including situations of a complex nature. • Communicates with claimants and external partners regarding case adjudication and return to work planning • Maintains effective working relationships with providers of short term and long-term disability products and services related to effective disability case management • Review of internal processes and policies with a view to continuous improvement

🎯 Requirements

• Bilingual (written and spoken): English and French are required • Minimum Grade 12 diploma, preference will be given to individuals that have a degree or certification in benefits (ie. Certified Employee Benefits Specialist (CEBS) • Knowledge of group benefits principles and experience with group benefits administration, minimum of 3 years, ideally in a large organization • Experience with the administration of group short term disability and long-term disability administration. • Professionalism and confidentiality • Initiative to manage multiple demands under pressure in a fast paced, multi-faceted environment • Superior customer service experience • Strong communication skills/telephone skills and experience including the ability to effectively manage conflicting or aggressive situations • Time management / ability to meet time sensitive deadlines • Must be proficient in Word, Excel, and Outlook • Workday experience would be considered an asset • Basic mathematical skills and the aptitude to work with numbers to produce accurate calculations • Attention to detail • Reliable and highly organized

🏖️ Benefits

• Remote Work Opportunities • E-flex Benefits Program